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Legal

Privacy & Cookie Policy

Bootverhuur Elburg · Last updated: 13-11-2026

01

What data do we collect?

When making a booking or filling in the contact form, we collect:

  • First and last name
  • Email address
  • Phone number
  • Preferred booking date and time slot

If you sail one of our boats, we record the track sailed: position, time, speed and heading. This comes from the tracker fitted in the boat and, if it briefly loses reception, from the screen on board that you use yourself. We do this to see whether a boat is back safely, to be able to check damage and fuel use, and to improve our depth chart. The track belongs to your booking and we keep it for 24 months.

When we hand over the boat we look at a valid identity document of the main renter on the spot and note the name, date of birth and type of document; you enter your address yourself. Our insurer asks for these details in case of damage. We do not take a photo or copy of the identity document.

02

What do we use your data for?

We use your data for:

  • Processing and confirming your booking
  • Communication about your reservation
  • Responding to your contact requests
  • Measuring whether our emails and text messages reach you and are read, to improve our communication (for example whether important practical information reaches you in time)
  • Seeing which site a booking request came from, only with your consent for statistics

We never sell your data to third parties.

If you click a button or link in an email or text message from us, that click first passes our own counter. Our emails also contain an invisible image that reports that you opened the email. We do this per message and per recipient, without IP address, device or location, and not for advertising. If you did not open the practical information for your sailing day, the staff member handing over the boat gets a heads-up. The basis is our legitimate interest in improving our service; you can object via the contact details below.

03

Retention period

We retain your personal data no longer than necessary. Below is how long that is per type of data. These periods are the ones our own clean-up runs on: anything past them is deleted.

  • bookings and invoices: 7 years (statutory tax retention period)
  • chat conversations on the website: 12 months
  • how the customer portal is used: 14 months
  • page loading speed (RUM, without personal data): 3 months
  • how often a part of the page is seen or clicked, added up per day (without personal data): 14 months
  • visits from automated search services and chat assistants, and the page they arrived on: 12 months
  • the steps taken by a visitor who arrived through a chat assistant: 6 months
  • how quickly an action in the portal completes (without personal data): 12 months
  • the places where your account was logged in (the IP address is stored hashed, so as an irreversible code and not as an address): 12 months
  • the security log (failed logins and suspicious attempts): 12 months
  • your response to one of our emails (thumbs up or down): 24 months
  • sent emails, including whether they were opened and clicked: 24 months
  • clicks on buttons in our emails (without IP address): 12 months
  • rejected applications to sail with us as skipper or helper: 4 weeks
  • the track sailed during a trip, recorded by the tracker in the boat and by the on-board screen: 24 months

A photo of the identity document, if taken, is kept no longer than needed: after a trip completed without damage we delete it right away (together with the return of the deposit). If there is damage, we keep the photo for another 180 days for the settlement. If the trip is not completed, it is deleted 30 days after the sailing day. The photo is stored encrypted (AES-256) in separate, secured storage.

04

Cookies

Without consent we only place what is needed for the site to work: a session cookie for logging in and securing forms (PHPSESSID, at most 30 days) and a cookie that remembers your cookie choice (bve_consent, 180 days). We do not place advertising cookies.

With your consent for statistics we load Google Analytics and our own Matomo, and remember for 90 days which site or campaign brought you here (bve_hk); it goes along with a booking request. With consent for external services the water map shows extra information from Google Maps and a rain radar.

A few things also stay on your device, such as your language, your map settings and a half-completed form. If you start the chat, the page you are on and what you already chose in the booking form go along. We record your cookie choice with an irreversible code of your IP address, as proof of your consent.

Measurements without a cookie

We also run two speed measurements, both without a cookie, IP address or personal data. The first measures how quickly a page appears on your screen (RUM); those figures go to our own server and we keep them for 3 months. The second measures how long an action in the customer portal takes, for example saving a form, and we keep that for 12 months. They are separate from each other and we cannot trace a visitor from them.

We also count how often a part of a page comes into view and how often it is clicked, so we can see whether an improvement is actually used. This happens without a cookie, without storing anything on your device, without an IP address and without personal data: only a total per day. We keep those counts for 14 months.

Manage cookie preferences

05

Your rights

You have the right to access, correct and delete your personal data. To exercise these rights, please contact us via .

06

Security

Your data is stored securely on our server. Payments are processed via Bunq or Mollie, certified payment processors (PCI DSS-compliant).

07

Third parties we work with

For some parts of our service we use carefully selected providers. They process your personal data solely on our behalf and according to our instructions, not for their own purposes:

  • Bunq and Mollie: processing payment requests and matching transactions.
  • MessageBird (Bird): sending SMS messages for verification, two-step login and confirmations.
  • Anthropic (Claude) and OpenAI: language models that support our website chat, analyses and draft replies. A staff member reviews along and we share no more data than necessary.
  • Google Maps: showing map and location data.
  • Google Analytics (Google): visitor statistics about our site. It only loads after you have given consent for the analytics category; without that consent nothing goes to Google.

We record arrangements with these parties in a data processing agreement. We do not provide your data to other parties unless legally required.

In addition, all traffic to our site runs through Cloudflare (security and speed), which sees your IP address, and the positions of the GPS tracker in the boat reach us through TrackJack.

Search data (Google Search Console)

We use Google Search Console to see how our site appears in Google's search results. Google only shows us totals there: which search terms show our site, how often people clicked and what position we hold. We get no data about individual visitors with it and cannot trace those figures back to a person. Google is itself responsible for that search data.

Harbour camera via YouTube

Our page about the harbour of Elburg contains an embedded live camera image from Loco Media Groep, broadcast via YouTube. That image only loads once you click it yourself: if you do not, your browser makes no connection to YouTube. If you do, YouTube's (Google's) terms and cookies apply from that moment on. We receive no data from it ourselves.